Shipping policy

Shipping Policy

At PINAX, we take care to prepare and package every order securely so your artwork arrives in the best possible condition.

Order Processing

Orders are typically prepared within [INSERT PROCESSING TIME] business days after your order is confirmed.

Please note that processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive an update with the available delivery information.

Delivery Time

Estimated delivery within Egypt is:

[INSERT DELIVERY TIME] business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated based on your delivery location and will be displayed at checkout before completing your purchase.

If a free shipping promotion is available, the applicable terms will be shown on the website or at checkout.

Order Information

Please make sure that your:

  • Full name

  • Phone number

  • Shipping address

  • Governorate / City

are entered correctly before completing your order.

PINAX is not responsible for delays caused by incomplete or incorrect delivery information provided by the customer.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible at pinax.store16@gmail.com or via WhatsApp at 01060321160.

We will do our best to update the information before the order is dispatched.

Delivery Attempts

The courier may contact you using the phone number provided with your order.

Please ensure that your phone is available during the expected delivery period.

If delivery cannot be completed due to repeated unsuccessful delivery attempts or an incorrect address, additional shipping fees may apply if the order needs to be shipped again.

Damaged Orders

Please inspect your package when you receive it.

If your order arrives damaged or you receive the wrong item, contact us as soon as possible and provide:

  • Your order number

  • Photos of the package

  • Clear photos of the damaged or incorrect item

Contact us at pinax.store16@gmail.com so we can review the issue and assist you.

For more information regarding returns and refunds, please refer to our Return & Refund Policy.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order is significantly delayed, please contact us and we’ll help you check its status.

Contact Us

For any questions regarding shipping or your order:

Email: pinax.store16@gmail.com
WhatsApp: 01060321160

PINAX — Art placed with purpose.