Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at:
OR
WhatsApp : 01060321160
Please include your order number and the reason for your return.
If your return is accepted, we’ll provide you with instructions on how and where to send your order.
Items sent back to us without first requesting a return will not be accepted.
Damages & Incorrect Orders
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, contact us immediately at pinax.store16@gmail.com and include your order number along with clear photos of the issue.
We’ll review the issue and work with you to make it right.
Your statutory consumer rights regarding defective products remain unaffected.
Exceptions & Non-Returnable Items
Certain items may not be eligible for return, including:
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Personalized or custom-made artwork
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Products made specifically to your requested specifications
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Items that have been used, damaged, or altered after delivery
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Gift cards
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Items clearly marked as final sale, where permitted by applicable law
If you’re unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product, size, or design, please contact us.
Where applicable, the fastest way to receive your preferred item is to return the original item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your purchase within 14 days of delivery, subject to applicable EU consumer laws and exceptions.
Contact Us
For any questions about returns, exchanges, or refunds:
Email: pinax.store16@gmail.com
WhatsApp: 01060321160
PINAX — Art placed with purpose.